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All returns must be approved by us before the return is made and must be appointed a return number that the return should be marked with. A detailed description of the problem must be included.
Returns must be delivered at the door of the address we advice that the return should be made to. If it must be picked up at a delivery facility, we will invoice the Customer 300 SEK + VAT.
Warranty and repair returns should in some cases be made directly to the manufacturer.
The Customer always pays the shipping cost to us or to the workshop we assign. The Customer is responsible for the goods until it is delivered to us or to the assigned workshop.
The product should be returned in its original package if this is possible or packed in such a way that it is not damaged during the shipments. We are not to be held responsible for any damages during the shipments.
Our warranty period is 1 years on new units, 1 year on "open box" units and 3 months on demo units and on electronic tubes. The warranty does not cover damages due to misuse or an incorrect handling or if the product has been modified in any way. It does not cover temporarily blown fuses (internal or accessible from an outer fuse holder), ie, when the unit works again after the fuse have been replaced or electronic tubes that have fallen out of their sockets during shipping. Neither does it cover costs for shipping-, travels or any other costs that the end user or the Reseller might have.
A Golden Age Music Reseller that asks for warranty service must enclose an invoice copy that verifies the sale date, we will otherwise invoice the normal repair costs.
Warranty repair of products bought through a reseller must be handled by the the reseller who made the sale.
All accessories like power supplies, cables and so on must be included. If these demands are not complied with, the repair request will be treated as an out-of warranty case or rejected.
Warranty repairs are only made by us or by the workshop we assign.
If we or the workshop finds that the product is flawless, including a temporarily blown fuse, the Customer will be invoiced 600 SEK + VAT per product to cover our costs for examination and handling + the cost for returning the product. If the product have been sent for repair to the manufacturer, we will invoice any additional costs that we might have.
If the return concerns a product that is out of warranty, we will invoice the Customer the repair cost, the cost for the needed spare parts and for the return shipping.
The Customer should state the maximum allowed cost for the repair (excluding the cost for return shipping) when sending the application for a repair return. If this maximum cost cannot be held, you will be contacted to find a solution. If the Customer chooses not to do the repair, we will invoice the Customer 600 SEK + VAT to cover our costs for examination and handling + the cost for returning the product. These costs must be prepaid to us before the return of the product is made.
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